If you were wanting to swap over to an alternate product in the same product you will be liable for the shipping both ways.Ĭhange of mind, wrong size ordered or simply "not liking" a product or colour is not covered by VG Auto Paints and you will need to pay for shipping both ways. Valid reasons include: incorrectly supplied products and faulty products. If the return reason is valid, we will cover the cost of returns. Please include your name and order reference number.Īll returned items must include original, undamaged packaging materials with the return. Items damaged in transit back to us will not be exchanged. Items must be packaged securely and well protected. Products must be returned within 30 days of receiving the item.Īll returns must be sent to VG Auto Paints 11 Amax Ave Girraween NSW 2145Īfter you've emailed us we will get in contact with you. To submit your return please read the rest of these conditions then send an email to with the subject Return. eg green was ordered and you received white. Touch up paint that is applied by brush will not match exactly and will not be refunded unless the colour is entirely different. Colours must be checked and approved by the applicator before it is used. If the colour is wrong and you have applied it to the job, we take no responsibility for any loss of time or product. You may be charged for the return freight and refunded once the colour is assessed and rectified. If you believe the colour is mixed wrong it will need to be returned to us for assessment. If you have ordered a colour that does not match and CAN NOT be blended without notice by a professional spray painter we will rectify the colour and return to you at no extra cost. Products that are new and show no signs of wear to either the product or the packaging.
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